At Outdoor Cushions, we provide you with superior quality and weather-proof cushions that can be used not only indoors but also outdoors in Dubai and all around the UAE. We assure you complete durability and quality; however, if anything fails to satisfy you, our simple return policy is here to help you return the product.
Return Policy of Outdoor Cushions for Reliable Shopping
Top Conditions to Get the Return Claim
Some of the basic conditions are mentioned here under which you may apply for return or claim replacement:
- In the event that your cushion arrives damaged, defective, or with manufacturing problems, then a return is possible upon verification from our side.
- When there is wrong product shipment occurs from our side, so replace the product without any charges.
- In case you want to return your purchased item due to a change of mind, then we will accept the return but customers should have to bear the service expenses.
- The item should not have been used and kept at your regular use areas. Requests for return will only be entertained within 14 days after receipt of merchandise.
Items Not Eligible for Return
The following items are excluded from return policy under the particular circumstances:
- The products which you ordered with customization and made according to your own specification are not eligible for returns unless there is any defect on our part.
- Discounted or clearance products cannot be returned or refunded unless there is any damage to them and ensure complete completion at the time of delivery.
- Cushions that have been used or exposed to outdoor conditions cannot be returned unless a defect is identified at delivery.
How Our Return Process follow Easy Steps
We provide stress free process to return or replace the order by following easy procedural steps:
- Send a query at info@outdoorcushions.ae or contact us directly at +971 54 431 4123 for your order and return details sharing.
- The inspection team ensures that the conditions are fulfilled to make your product eligible for return.
- Please ensure that your cushions have been packed in their original packing along with other parts and accessories.
- Upon successful verification, we will either provide an order tag or replace the item. It normally takes between 7-10 working days for you to receive your refund.
Return Policy Service Cost
- In case the product gets damaged during delivery or there is any defect, then Outdoor Cushions will bear all the return shipping expenses.
- For returns based on personal preference or change of mind, the customer will bear the shipping charges.
Sales after Support
We offer you an easy and pleasant shopping process supported by professional customer services. Our staff will make sure that all your queries and concerns are attended to.
We ensure that your outdoor comfort comes with total satisfaction after following the quality inspection. That’s why our return policy is drafted to protect your purchase and ensure confidence when choosing our premium upholstery solutions.